We always print exactly what has been submitted, so please double-check all spelling before placing your order. If you need to make a change, please contact us as soon as possible and we’ll do our best to help before your order is processed.
Each chalkboard is made to order, so we take time to carefully create your personalised design before printing. Our current processing time is shown on each product page and may vary during busy periods.
Estimated delivery dates are shown on the product page and at checkout. These include both our processing time and your chosen delivery option, so you’ll know when to expect your order before placing it.
As your item is personalised, we print exactly what has been entered on the order. If you notice a mistake, please contact us as quickly as possible and we will do our best to amend it before your order is printed.
We do not send proofs as standard, but every design is carefully created in-house to ensure it matches the style shown. If you would like a proof before printing, please contact us before placing your order.
Yes — we’d love to help! If you have something specific in mind, please email us at hello@diamondkeepsakes.co.uk and we’ll be happy to discuss your ideas.
We take great care in packaging your keepsake, but if your order arrives damaged, please contact us as soon as possible with a photo and we will resolve this for you.
As each item is personalised, we are unable to accept returns unless the item is faulty or damaged. If there is an issue with your order, please get in touch and we will do our best to help.
Your keepsake is designed to be a special memento. To keep it looking its best, we recommend handling it with care and avoiding moisture or excessive rubbing on the printed surface.